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2-Day Seminar

Principles of Business Process Management:
An Introduction

Overview
This class provides the foundation for all classes in Business Process Management. It is a collaboration between BPTrends and Process Renewal Group: the two leading and most respected organizations in the world dealing with practical BPM approaches, BPM advice and knowledge transfer. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach for planning, monitoring, measuring and managing your company's business process performance and for redesigning and improving specific processes. It provides a solid basis for anyone dealing with processes, from managers to change practitioners. This class establishes a methodology, a common language, and a baseline for all other courses you can take no matter where. It will be delivered in a lively, interactive and fun way by Roger Burlton; a BPM pioneer and thought leader. Roger is the chair of IRM's BPM Europe conference.

At the end of the seminar, you will:

  • Understand the value and benefits of process-centric approach
  • Understand the principles of business process management and when and how to apply them
  • Understand BPM best practices, methodologies and techniques
  • Understand the respective roles of stakeholder management, process architecture, process analysis, process redesign, process improvement, process automation, nd process governance - and how to make them work together.
  • Understand basic BPM management and measurement techniques.

Learning Objectives

  • How to align your corporate strategy with a well designed business architecture
  • How to integrate your business process architecture with human performance and IT implementation plans
  • The key considerations of a process-based approach to business process change management and human change management
  • The strategic, tactical and operational perspectives in a comprehensive BPM framework
  • How to plan for cross-organization acceptance and implementatio

Seminar Outline

Why Business Processes?

  • What is driving a process approach to organizations and change
  • What is a Business Process?
  • Process, Maturity, Readiness and Methodology
  • What are the Benefits of BPM?
  • What Are Organizations Doing Today
  • Exercises

The Enterprise Level

  • Business Strategy
  • Stakeholder Analysis
  • Process Architecture
  • Model Enterprise Processes
  • Define Performance Measures
  • Establish Process Governance
  • Align Architectures
  • Establish BPM Centre
  • Case Study
  • Exercises

The Process Level

  • Process Level Projects
  • Documenting Processes
  • Process Analysis
  • Process Redesign
  • Process Improvement
  • Innovation
  • Exercises

The Implementation Level

  • IT Implementation
  • HR Implementation
  • Organization Change
  • Other Types of Implementation
  • Project Management
  • Exercises

Pulling It All Together

  • Wrap Up

Audience
This introduction to BPM is a must for everyone interested in business processes and their improvement using a variety of techniques. It is suitable for novices to learn what processes and BPM are all about and for those with some experience to connect all the dots.

  • Business and IT Architects
  • Business and Systems Analysts
  • Business and IT Strategists
  • Systems Managers
  • Systems Developers
  • Management and IT Consultants
  • Change Management Team
  • Business Process Management Teams
  • Line of Business Managers and Executives
  • Project and Programme Managers
  • Quality Programme Professionals

In-House Training
If you require a quote for running this course in-house, please contact us with the following details:

  • Subject matter and/or speaker required
  • Estimated number of delegates
  • Location (town, country)
  • Number of days required (if different from the public course)
  • Preferred date

Please contact:
Jeanette Hall
E-mail: jeanette.hall@irmuk.co.uk
Telephone: +44 (0)20 8866 8366
Fax: +44 (0)1923 828 770

Speaker: Roger Burlton
Process Renewal Group
Roger Burlton

Roger T Burlton is the founder of Process Renewal Group and the author of 'Business Process Management: Profiting from Process'. He is considered an industry leader in the introduction of innovative approaches for organizational change. He is recognized internationally for his contributions in Business Process Management, Stakeholder Analysis, Strategic Architecture Alignment, Prototyping and people based Project Management Methodologies. He is regarded as a realistic practitioner, who delivers pragmatic solutions for his clients.

An exceptional speaker, he has chaired several high profile conferences on Advanced Business and Information Management around the world, including the BPMG Tenth Annual Process Management Conference, Process and Knowledge Management Europe, the National BPR Conference, DCI's Knowledge Management Conferences, Software World, and The Executive Summit. To date, he has conducted over five hundred seminars and has presented to over twenty thousand professionals. His seminars have been translated for audiences around the globe.