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1-Day Seminar

ITIL V3 Foundations Bridging Course

Click here for an in-house quote request or for further information regarding in-house training.

Overview
ITIL V3 Foundation Bridging is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services). Target participants are existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL V3.

Learning Objectives
ITIL V3 Foundation Bridging is an intensive one-day instructor-led course that provides an essential level of knowledge in the following areas:

  • Service Management as a Practice (Awareness)
  • Service Lifecycle (Awareness)
  • Key Principles and Models (Awareness)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification Scheme (Awareness)

Seminar Outline

Introduction

ITIL Service Management

  • Principles of ITIL Service Management

What's New with ITIL V3 - General Concepts

  • The Service Lifecycle and the V3 Library
  • Roles and the RACI Model
  • ITIL V3 Qualification Scheme

What's New with ITIL V3 - Service Lifecycle Details

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

What Has Changed with ITIL V3?

Examination (Optional)

Special Features

  • All students receive a student binder which includes a copy of the course presentation as well as the ITIL Glossary.
  • ITIL V3 Foundation Bridging Course includes the exam leading to the ITIL Foundation Bridging Certificate, a 20-question multiple-choice exam lasting 30 minutes

Audience
Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL V3.

PREREQUISITES - Participants are required to be holders of an ITIL V1 or V2 Foundation Certificate.

In-House Training
If you require a quote for running an in-house course, please contact us with the following details:

  • Subject matter and/or speaker required
  • Estimated number of delegates
  • Location (town, country)
  • Number of days required (if different from the public course)
  • Preferred date

Please contact:
Jeanette Hall
E-mail: jeanette.hall@irmuk.co.uk
Telephone: +44 (0)20 8866 8366
Fax: +44 (0)1923 828 770

Speaker: David Pultorak
Pultorak & Associates
David Pultorak

Speaker Biography

David Pultorak is founder and chief executive of Pultorak & Associates (www.pultorak.com), where he applies his 20 years of experience helping organizations get results from their IT service and process management efforts. Mr. Pultorak has contributed to IT service and process management frameworks, including ITIL and MOF. Mr. Pultorak holds a Masters degree from the University of Pennsylvania in IT and Organizational Science, and is a founding member of the University's Center for Organizational Dynamics. He is lead author of the popular, "MOF: a Pocket Guide" (Van Haren 2003), which has been translated into six languages. His most recent book is, "IT People: Doing More with Less" (Authorhouse January 2006) with Harris Kern.