Current Public Seminars
"Good speaker. Excellent expertise and usability. Top conference!"
Matthieu Maeselle, Process Analyst, Belgian Railways
"Excellent overview of business process management. (Speaker was) very knowledgeable with lots of examples based on experience."
Corrine Thomas, Global Business Analyst, Vodafone Group
"Excellent insight given, level of detail was as suggested in the publicity brochure and met my expectations/needs."
John Godfrey, Operations Manager, Black Horse
"Provided extremely relevant and pragmatic advice. Roger Burlton has an excellent combination of knowledge and experience."
Tim Tayler, Process Model Manager, Ministry of Defence
"Superb- kept audience attention for 100% of the time. Very logical and practical. Very methodical and easy to follow."
Alistair Masson, Business Process Analysis, Vodafone Corporate Limited.
"An excellent thought evoker. An active, enthusiastic approach."
Michael Robertson, Business Systems Analyst, Sun Direct
"Extremely relevant. I gained full understanding, Roger fully explained the material."
D Morse, Customer Services Manager, HSBC (Midland Life)
2-Day Seminar and Workshop
Enterprise Level Business Process Management
Register On-line:
22-23
March 2010,
London
Click
Here To Download The .PDF Brochure
- Overview
- Learning Objectives
- Seminar Outline
- Audience
- Speaker Biography
- Testimonials
- Seminar Fee
- Group Booking and Series Discounts
- Hotel Venue and Accomodations
Overview
This seminar provides a comprehensive examination of the state of the art in
Enterprise-level Business Process Management (BPM). It addresses innovations in
managing business processes as assets of the enterprise. It focuses on the
critical role that processes play in connecting the strategic objectives of the
organization with its resources and with what people do every day. It is suitable
for those with or without process experience seeking to learn a set of
pragmatic practices packaged into a reusable method. The facilitated workshop
sessions are highly interactive and ensure experience-sharing with other
delegates. Built on lessons learnt from real companies, this seminar provides you
with practices to deal with the real and tough challenges you are facing.
Delegates will benefit from the experience and wisdom of the world leader on
the topic. Roger Burlton's book, Business Process Management: Profiting from
Success will also be provided to all who attend.
- Understand what's new in strategic level BPM practices
- Be able to apply enterprise-wide and process-level techniques that are practical
- How to set up an internal pragmatic BPM Centre of Expertise
- Learn how to sell the Enterprise BPM value proposition and gain cross-organization acceptance
- Be able to develop a process architecture that is the foundation for planning, budgeting, organization design, compliance, change management, SOA and the introduction of breakthrough BPMS technologies
- See how to institute day-today process management and governance frameworks for continued progress
Benefits to Your Company
- Anticipate and respond to changing business needs more quickly
- Deliver better business performance faster
- Align all programs of business change and process governance with IT and HR strategy
- Continuously manage processes as assets of the enterprise
- Balance the competing requirements of functional and process stakeholders
- Make process technology work for your organization
- Define and manage an aligned program of change successfully
- Get all people to change with less hassle
Benefits of Attending
- Succeed by delivering visible performance improvements
- Become better equipped to sell the concepts upward
- Reduce the aggravation and resistance to change
- Develop better models and clearer communications
- Have a flexible approach that works based on specific organizational needs and allows judgment to be exercised
- Use a method that scales for both small and large organizations
The Foundation of BPM
- Business performance pressures: Time, Cost and Agility
- Integrity, Alignment and Traceability through BPM
- Strategy, Stakeholders and Process Maps
- BPM technologies
- An enterprise BPM methodology framework
- The fit of Six Sigma and Lean
Enterprise Strategic Intent and Stakeholder Analysis: The Why of BPM
- Using Business Objectives to aligning processes
- Stakeholder Analysis (Who Cares?)
- Vision, Goals, KPIs and Strategic Objectives (The Enterprise Criteria)
- Alignment and Change Criteria
Workshop: What are the strategic and stakeholder criteria for your processes?
Process Architecture: The foundation for enterprise governance and process management
- An asset lifecycle approach for developing your process architecture
- Using Frameworks and industry reference models
- Process scoping and enterprise process mapping
- Process / stakeholder alignment
- Using the architecture to handle compliance requirements
Workshop: What is your processes architecture map?
Process Organization, Measurement Systems and Governance
- A Process Governance Framework
- Ongoing Process Management up and down the organization chart
- The Matrix revisited: optimising process and functional structures
- Responsibilities and incentives for stewardship/ownership/management
- Process-Managed Scorecards, Alignment and Traceability
Incorporating Information, Knowledge and Business Rules
- Cross-referencing Information to the Process Architecture Map
- Combining knowledge learning and process feedback
- Separating Business Rules from Processes for Agility
Aligning Enterprise Capabilities (Technological, Human and Facility)
- Process-Driven Enterprise Architecture and the Zachman Framework
- The Process Architecture as the foundation for Service Oriented Architecture (SOA)
- Business Process Management Systems (BPMS)
- Business Activity Monitoring (BAM)
- Technology Standards
- Human competency alignment
- Facility requirements
Prioritizing Changes and Establishing a Transformation Portfolio
- Value and performance-driven process prioritization
- Rationalizing existing initiatives
- Re-aligning budgets and resources
- Tools for Managing Process and Programme Knowledge
Workshop: What are your priority processes for renewal?
Leveraging Process Architecture into a Process Improvement Project
- Determining Process Vision, Goals and Objectives
- Scoping the Process Project
- Understanding process modeling standards, documentation and notations
- Gathering Information and Modeling the Current Process
- Analyzing the Current Process
- Redesigning the process: Innovation
- Modeling the 'To-Be' state
- Validating the design
Human Change Management: Perceptions and Politics
- Understanding concerns and fears of Executives and Staff
- A method and tools for navigating fear
- Incentives and evaluation systems
- A Communications strategy
Workshop: What are your
Stakeholders' Concerns and how will you communicate
to mitigate
them?
Building a BPM Centre of Expertise
- BPM Support Services Catalog
- BPM support roles and required competencies?
- Gaining credibility and trust
- COE versus governance
Summary:
- Comparing your status to a Multidimensional BPM Maturity Model
- Critical Factors revisited
Audience
This BPM seminar is the global benchmark for enterprise BPM from the leader in
the field. It is a must for Business and IT Strategists, Business and Systems
Analysts, Executives, Managers and Professionals involved in process-managed
organizations, process-based change, and automation of process solutions.
- Business and IT Architects and Analysts
- Business and IT Strategists
- CIOsManagement and IT Consultants
- Change Management Team Members
- Business Process Management Teams
- Line of Business Managers and Executives
- Project and Programme Managers
- Quality Programme Professionals
Special Features
This seminar is
unique in that it is built on lessons learned, both good and bad, from real
companies, real processes and real projects. It provides you with the latest
practices to deal with real and tough issues. It exposes what successful
process-managed organizations have learned about what works and what does not.
It shows how real change management addresses all aspects of change
concurrently. It is logical. It is practical. It is comprehensive. It makes
sense. It makes you think, It works!
It is continuously updated with the newest lessons learned and consistently attracts experienced professionals and managers from a variety of industries providing significant opportunity for interaction and knowledge-sharing.
The seminar's working sessions allow participants to practice key techniques in small workgroups.
Materials
As well as the seminar documentation, all delegates will also receive
a free copy of Business Process Management, by Roger Burlton.
Descriptions
and Ordering from AMAZON
|
Roger T Burlton is the co-founder of BPTrends Associates, founder of Process Renewal Group and the author of 'Business Process Management: Profiting from Process'. He is considered an industry leader in the introduction of innovative approaches for organizational change. He is recognized internationally for his contributions in Business Process Management, Stakeholder Analysis, Strategic Architecture Alignment, Prototyping and people based Project Management Methodologies. He is regarded as a realistic practitioner, who delivers pragmatic solutions for his clients. An exceptional speaker, he has chaired several high profile conferences on Advanced Business and Information Management around the world, including the IRM's annual BPM Europe event. To date, he has conducted over six hundred seminars and has presented to over forty thousand professionals. His seminars have been translated for diverse audiences around the globe. |
Seminar Fee
£1,095 + VAT (£191.63) = £1,286.63
Hotel Venue
and Accomodations
22-23 March 2010
Venue: Crowne Plaza Kensington, 100 Cromwell
Road,
London SW7 4ER
Tel: +44 (0)20 7373 2222 Fax: +44 (0)20 7373 0559
http://www.ichotelsgroup.com/h/d/hi/1/en/hotel/lonke
London Accommodation: IRM UK in
association with JP Events Ltd has arranged special discounted rates
at all venues and at other hotels nearby the venue. Please visit the
JP Events website for further
information.
E-mail: enquiries@jpeventsltd.com Tel
+44 (0)84 5680 1138 Fax +44 (0)84 5680 1139.
In-House Training
If you require a quote for running
this course in-house, please contact us with the following details:
- Subject matter and/or speaker required
- Estimated number of delegates
- Location (town, country)
- Number of days required (if different from the public course)
- Preferred date
Please contact:
Jeanette Hall
E-mail: jeanette.hall@irmuk.co.uk
Telephone: +44 (0)20 8866 8366
Fax: +44 (0)20 8866 7966
Speaker: Roger Burlton
Process Renewal Group
Group Booking Discounts
If 5 delegates from the same organisation register at the same time
for the same or various seminars, then the 5th delegate is free.
We regret that this offer cannot be used in conjunction with the
Series Discount.
Series
Discounts
Attend more than one course in this series and you will be entitled
to the following discounts:
- 2nd course 10%
- 3rd Course 15%
- 4th Course 20%
- 5th Course 25%
Business
& Systems Analysis Series
Mastering the Requirements Process
23-25 February 2010, London
13-15 September 2010, London
Enterprise Level Business Process Management
22-23 March 2010, London
Business Process Modelling Analysis and Design
24-26 March 2010, London
Mastering Business Analysis
26-27 April 2010
Business Rules and Decisioning Masterclass
24-25 May 2010, London