Pre-Conference Workshops 27 September

Registration: 08:30 - 09:30
Morning Workshops: 09:30 - 13:00
Afternoon Workshops: 14:00 - 17:30
Lunch: 13:00-14:00

09:30-13:00 Morning Workshop The ABC's of Process Modeling from Business Architecture to the Process Portfolio
Roger Burlton, BPTrends Associates
Paul Harmon, BPTrends Associates
09:30-13:00 Morning Workshop An Introduction to Business Process Management
Dee Carri,Torque Management
09:30-13:00 Morning Workshop Successfully Running a Business Process Analysis and Design Project
Deirdre Sexton, Gyro Consulting
14:00-17:30 Afternoon Workshop The XYZ's of Process Modeling from Project Scoping to Solution Requirements
Roger Burlton, BPTrends Associates
Paul Harmon, BPTrends Associates
14:00-17:30 Afternoon Workshop The Essentials of Lean Six Sigma
Peter Matthijssen, BiZZdesign
14:00-17:30 Afternoon Workshop The BPM Technology Landscape
Sandy Kemsley, Kemsley Design

09:30 - 13:00
The ABC's of Process Modeling from Business Architecture to the Process Portfolio

Roger Burlton

Roger Burlton
BPTrends Associates

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Paul Harmon

Paul Harmon
BPTrends Associates

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Morning Workshop Outline

At the enterprise-wide architecture level, process models are strategic and very much concerned with the definition of processes as assets of the organization and how they deliver the capability to realize corporate strategic intent. The models at this level include business strategy ends and means, process architecture, measurements and objectives, and alignment with IT assets and human competencies. All of these are then used in process governance frameworks and ongoing portfolio management prioritization and selection. This session will define these models and connect them into a management framework. Case studies and delegate workshops will be spread throughout the session. Coming out of the process architecture is the selection of processes to be modeled as described in the next conference XYZ workshop. This session stands alone or can be taken with the following XYZ tutorial.

  • Strategy Models
  • Process Architecture Maps
  • Process Scorecards
  • Process/ Capability Alignment
  • Process Governance Frameworks
  • Process Portfolio Management

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09:30 - 13:00
An Introduction to Business Process Management

Dee Carri

Dee Carri
Torque Management

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Morning Workshop Outline

This introduction to processes is designed for novice practitioners and managers in the field of BPM. It will provide a broad overview of BPM discussing process work at the enterprise management, process improvement and solution implementations levels. This will be a good baseline for the rest of the conference sessions. Dee Carri a former Gartner analyst will lead this session from the BPTrends training curriculum. With Case studies and exercise throughout it will cover:

  • Why Business Processes?
    • What is a Business Process?
    • What are the Benefits of BPM?
    • What Are Organizations Doing Today?
  • The Enterprise Level
    • Strategy and Process
    • Enterprise Processes Models
    • Performance Measurement
  • The Process Level
    • Process Modeling
    • Process Analysis
    • Process Redesign
  • The Implementation Level
    • IT Implementation
    • HR Implementation
    • Other Types of Implementation

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09:30 - 13:00
Successfully Running a Business Process Analysis and Design Project

Deirdre Sexton

Deirdre Sexton
Gyro Consulting

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Morning Workshop Outline

Whether you struggle to implement a business process improvement initiative or face the challenge of selling the benefits of BPM to clients or colleagues, you will experience a natural affinity with the activities and experiences shared at this workshop. This session is of interest to all who are involved in actually delivering on the promise of a process analysis, design and implementation projects and are motivated by the possibility of shedding the burden of silo thinking and transitioning to a solution enabled by process thinking and process centric working.

Our anonymous Case Study and aligned workshop will focus on:

  • Identifying the burning platform - features of underperforming processes, viewed through a corporate or operational lens
  • Recognising the support base for your process improvement initiative - Sponsors, Anti-Sponsors
  • Developing coalitions of competence - facilitation, training, mapping, negotiating, governance
  • Starting with a Big Bang or small pilot implementation - to communicate confidence
  • Communicating the Vision - strategic, operational and personal - exploring the potential size of the prize
  • Building an acceptance of cross-functional working in a functional environment
  • Creating the common agreed transparent baseline picture - the map of the "As Is" and the Issues List
  • Managing resistance
  • Marrying internal wisdom with established best practice - analysis and redesign
  • Implementing the designed solution into "business as usual" - delivering the "To Be"
  • Realising targeted benefits, tracking performance, sharing the Vision enhancing achievements
  • Energising the Process Management mindset - institutionalising the new approach

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14:00- 17:30
The XYZ's of Process Modeling from Project Scoping to Solution Requirements

Roger Burlton

Roger Burlton
BPTrends Associates

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Paul Harmon

Paul Harmon
BPTrends Associates

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Afternoon Workshop Outline

Whether the organization has gone through formal enterprise process modeling or has selected a process based on a need to solve a problem you need to model the process to understand and improve it. This level of modeling starts with a scoping model and then develops more detailed models of the current process using business level BPMN and root cause diagrams resulting in a solid set of models that describe the current state of the chosen process. Based on problems and causes identified, future state business models are developed and validated. Scenarios and use cases are shown to test ideas and define the IT requirements. Case studies and delegate workshops will be spread throughout the session. This session stands alone or can be taken with the preceding ABC tutorial.

  • Process Intent
  • Process Scope Models (IGOEs)
  • Decomposition Models
  • BPMN for Business
  • BPMN for Technologists
  • Scenarios and Use Cases

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14:00- 17:30
The Essentials of Lean Six Sigma

Peter Matthijssen

Peter Matthijssen
BiZZdesignL

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Afternoon Workshop Outline

Demanding customers and a competitive environment force organizations to work smarter and more efficient. To achieve this, a growing number of organizations use methods like Lean Management and Six Sigma. Not only industrial organizations benefit from these methods and techniques, but also in financial, utility and governmental sectors the improvement techniques have proven to be very powerfull!

In this Masterclass the backgrounds, approaches and techniques of Lean Management and Six Sigma will be explored. Also the link to the daily practice of participants will be made. How can we improve our processes and save money, starting tomorrow!

The Masterclass is based on the very successful BiZZdesign Masterclass Lean Six Sigma. In the Netherlands already hundreds of professionals have participated in this Masterclass.

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14:00- 17:30
The BPM Technology Landscape

Sandy Kemsley

Sandy Kemsley
Kemsley Design

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Afternoon Workshop Outline

Business Process Management software is in a state of rapid change with the advent of social BPM technologies and adaptive case management. Some of the traditional BPM vendors are adapting to include these new capabilities, while others are staying focused on their core competencies in structured BPM. Newer products are emerging that only cover dynamic BPM, without structured BPM. But that's not the only area of change in BPM: rules management, content management, analytics, and inline simulation and optimization are all becoming capabilities that the analysts are predicting will become standard in BPM suites. This session will examine the spectrum of product capabilities that fall under the BPM umbrella, from single-purpose software to full application development suites, matching those capabilities up with specific project and enterprise requirements.

  • Traditional Process centric technologies
  • Structured BPM automation
  • Dynamic BPM technologies
  • New BPM technology capabilities
  • The landscape

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