Tuesday 29 September
09:00-09:55
Conference Welcome and Chair Address: BPM Perspectives –Who Cares?

Roger Burlton BPTrends Associates To Speaker's Bio

Outline

Roger Burlton will open the conference with a discussion of the challenges in BPM that come from the competing interests of diverse internal and external stakeholders. It is Burlton’s contention that misalignment of these is a sure risk in process improvement projects and in sustaining a BPM programme. Roger will also paint the landscape of the conference.

Back to the top

Tuesday 29 September
13:40-14:25
Keynote: Big and Agile

Toby Redshaw CIO Aviva Group To Speaker's Bio

Keynote Outline

Toby will share lessons learnt from four years of results at Aviva with this "emerging technology":

• What is it and why does it really matter even more in today's challenging climate?
• How to start and how do you grow fast for maximum impact?
• Lessons learned from four years in the trenches with modern BPM
• Why choosing best of value versus "best of breed" matters
• Five simple keys to picking a vendor in this space
• What's next... ? The distant future for BPM 2010/2011
• Conclusion ... why this might be the most important choice you make this year in IT and why it matters in unexpected ways

Back to the top

Wednesday 30 September
09:00-09:45
Keynote: Bringing Technology and Business Together During a Time of Recession

Paul Coby CIO and Head of Financial Shared Services British Airways To Speaker's Bio

Keynote Outline

Paul Coby, CIO of British Airways, is the BA Director responsible for technology, IT enabled business change and financial shared services across the airline. Paul’s business principle is – ‘there are no IT projects, only business projects’. Over the last seven years he has reduced the cost of running BA’s IT operation by 45%, enabling the Airline’s investment in industry revolutionising ‘customer and employee enabled’ systems. BA’s successful IT investments include the award winning ba.com with on-line check-in. Paul will discuss how he is bringing technology and business together during these difficult times.

Back to the top

Wednesday 30 September
09:50-10:35
Keynote: The Business Process Imperative

Paul Harmon BPTrends website, Co-founder & Executive Editor BPTrends Associates, Co-founder & Chief Methodologist To Speaker's Bio

Keynote Outline

Whether companies are trying to develop a global presence, or struggling to cut costs and become leaner and more effective, efficient operations are imperative. There is worldwide overcapacity and competition is fierce assuring that only those organizations that are masters of their business processes will be able to survive the coming decade. This talk looks at the recent emphasis on business process management, successes achieved in the past few years, approaches that make business process mastery possible, and new technologies, including SOA, that will dominate the business practices of leading companies in the near future.

What you will learn:

• The forces driving the emphasis on operational excellence
• The essence of the business process management approach
• The steps necessary to become a more process centric organization
• BPM technologies and practices that your organization began to incorporate immediately

Back to the top