| Monday,
28 September 2009 • Pre-Conference Workshops |
| 08:30– 09:30 |
Registration |
| 09:30– 13:00 |
Building
a Business Architecture
Roger Burlton, BPTrends
Associates
Paul Harmon, BPTrends Associates |
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| 13:00– 14:00 |
Lunch |
| 14:00– 17:30 |
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| Tuesday,
29 September 2009 • CONFERENCE DAY 1 & EXHIBITS |
| 08:00– 09:00 |
Registration |
| 09:00– 09:55 |
Conference
Welcome and Chair Address: BPM Perspectives –Who Cares?
Roger Burlton, BPTrends
Associates |
| |
Track
1:
Business Alignment:
Strategies that Work |
Track
2:
Practical Process Improvement:
Techniques that Work |
Track
3:
Process Implementation:
Solutions that Work |
| 10:00–10:55 |
From
Corporation to Cooperation
Frits
Bussemaker, Founder/Chairman BPM-Forum Netherlands and Process
Community, Korstmos |
Panel
Discussion: BPM with Lean and Six Sigma - Friends or Foes
Moderator:
Oscar
Barros, Director Master in Business Engineering (MBE), Industrial
Engineering Department,
University of Chile
Panellists:
Paul van Doorne, Manager
BPM, KPN Business Market
Grace
Duffy, President, Management and Performance Systems
Steven M. McCrystal, SVP,
Managing Director, IS Transformation,
Diageo Plc
Phil Marks, Strategy Team Leader,
Service Personnel and Veterans Agency, MoD
|
Implementation,
It's all about People
Simon
Axup, Account Director, Berkshire Consultancy |
| 10:55–11:25 |
Networking Break
and Exhibits |
| 11:25–12:20 |
Transition
from Product to Customer Processes
Paul
van Doorne, Manager BPM, KPN Business Market |
How
Playing Games Helped Improve BPM Implementation Success at Sara
Lee
Jan Schilt, GamingWorks
BV |
Implementing
BPM and ERP at the Swedish Armed Forces
Göran
Frisén, Consulting Partner - Business Process Architect,
Ebicon AB Sweden |
| 12:20–13:40 |
Lunch & Exhibits |
| 13:40–14:25 |
KEYNOTE:
Big and Agile
Toby Redshaw,
CIO, Aviva Group |
| 14:30–15:25 |
Getting
Traction for Process: What the Experts Forget
Alec
Sharp, Clariteq |
Building
High Quality Business Process Models
Terje
Lie, Leading Analyst, StatoilHydro
|
Realizing
and Distributing an Integrated Business Process to Support Servicemen
and Veterans in UK Defence
John
McNaughton, Principal Consultant, The Salamander Organization
Phil Marks, Strategy Team Leader,
Service Personnel and Veterans Agency, MoD
Captain Ian Bisson, Service
Personnel and Veteran’s Agency, Royal Navy |
| 15:25–15:55 |
Networking Break
& Exhibits |
| 15:55–16:40 |
State-of-the-art
in BPM – a live demonstration
Dr. Torsten Schmale, CEO,
inubit AG |
Building
a Complex Complaint Management System using Business Process
Management
Andy Langler,
Assistant Director of Resources, Royal Pharmaceutical Society
of Great Britain
|
Business
Process Agility - Implementation Secrets
Dermot
McCauley, Board Director, Corporate Development, Singularity |
| 16:45–17:40 |
Facilitated
Networking Session: Critical Features for a Successful BPM CoE
Facilitator: Roger
Burlton, BPTrends Associates |
Facilitated
Networking Session: Process Improvement inToughTimes
Facilitator: Dee
Carri, Torque Management |
Facilitated
Networking Session:The Impact of Collaboration and Social Networking
on BPM
Facilitator: Vijay
Jaswal, Pre-Sales Manager, UK, Software AG |
| 17:40–19:00 |
Drinks
Reception & Exhibits |
| Wednesday,
30 September 2009 • CONFERENCE DAY 2 & EXHIBITS |
| 08:15–08:55 |
Facilitated
Networking Session: Gaining Executive Commitment to Enterprise
BPM
Facilitator: Rob
Davis, Conference Advisory Board Member & IDS Scheer |
Facilitated
Networking session: Getting to the Truth in Process Discovery
Facilitator: Frits
Bussemaker, Conference Advisory Board Member & Korstmos |
Facilitated
Networking Session: BPM Technology Implementation Lessons Learned
Facilitator: Paul
Harmon, BPTrends |
| 09:00–09:45 |
KEYNOTE:
Bringing Technology and Business Together During a Time of Recession
Paul Coby, CIO and Head
of Financial Shared Services, British Airways |
| 09:50–10:35 |
KEYNOTE:
The Business Process Imperative
Paul Harmon, BPTrends
website, Co-founder & Executive Editor, BPTrends Associates,
Co-founder & Chief Methodologist |
| 10:35–11:05 |
Networking Break
& Exhibits |
| |
Track
1:
Business Alignment:
Strategies that Work |
Track
2:
Practical Process Improvement:
Techniques that Work |
Track
3:
Process Implementation:
Solutions that Work |
| 11:05–12:00 |
Jumpstarting
Business Solutions using eTOM, ITIL and Other Frameworks
Mike Kelly, Senior Technical
Manager, TM Forum |
Optimizing
Decision Making in Business Processes with Business Rules
Ronald Ross, Co-Founder and
Principal, Business Rule Solutions, LLC
Executive Editor, www.BRCommunity.com
|
Don't
Make Me Think: BPM Using Standards
Dr.
Franz Bayer, Managing Director, BOC Information Technologies
Consulting Ltd
Harald Kühn,
Managing Director, BOC Information Systems GmbH |
| 12:05–12:50 |
11
Habits for Highly Successful BPM Programs
Jim
Rudden, Vice President, Global Marketing, Lombardi |
Business
Processes as LEGO Bricks: Sharing your Process Models
Kaare Pedersen. Project
Manager, LGDK – Local Governments Denmark |
Process
Mining: the Paradigm Shift in the BPM Market
John
Hoogland, CEO, Pallas Athena
|
| 12:50–14:10 |
Lunch and Exhibits |
| 14:10–15:05 |
Achieving
Benefit Driven BPM
Richard
Bushell, Head of Mobile Repair, BT Wholesale
Nick
Rhodes, Executive Manager, Detica |
DeCluttering
Your Process Models
Kathy
Long, Senior Consultant, Innovative Process Consulting |
Panel:
BPM in the Cloud: Process as a Service
Moderator:
Paul Harmon, BPTrends Associates
Panellists:
Paul
Allen, Cutter Consortium
Ian
Gotts, Nimbus
Neil
Ward-Dutton, MWD Advisers |
| 15:05–15:35 |
Networking
Break & Exhibits |
| 15:35–16:30 |
Case
Studies in Process Governance
Dirk
de Wit, Partner, Oi, Partners in BPM |
Enhancing
Business Analysis with BPM: A Case Study in Delivering Business
Benefits
Karthik Murugan, Senior
Business Analyst, Bankwest, Australia
|
Skills
needed for BPM Implemenation Projects
Pascal
Ravesteyn, Research Coordinator, Research Centre for Process
Innovation |
| 16:35–17:05 |
Conference
Closing Panel Discussion: Advisory Board |
